Salesforce Flex Credits are a prepaid usage currency. Your organization buys or receives a credit pool, then Agentforce, Speech Foundations, and Data 360 operations draw from that pool at different multiplier rates. The unit is consistent, but the cost of each operation is not.
Salesforce lists Flex Credits at $500 per 100,000 credits in the United States, which is $0.005 per credit before contracted discounts or included entitlements. This guide converts Salesforce's published multipliers into dollars so you can connect the rate card to an actual use case.
The three numbers that explain Flex Credits
$0.005
List price per credit
$500 divided by 100,000 credits before negotiated rates or included entitlements.
20 credits
Standard production action
A standard or custom Agentforce production action is $0.10 at US list price.
Order End Date
Use the pool before it expires
Salesforce states that Flex Credits do not roll over beyond the date on the Order Form.
The budgeting problem is that users do not think in billable actions. One request can invoke several actions, and those actions can run prompts, voice services, or data operations. The rate card gives you the unit cost. The workflow design determines how many units you use.
Agentforce action and prompt rates in dollars
The following multipliers come from Salesforce's April 21, 2026 Flex Credits Rate Card. Dollar values use the published US list price of $0.005 per credit.
| Agentforce usage | Production credits | Sandbox credits | Production list price |
|---|---|---|---|
| Standard or custom Agentforce action | 20 | 16 | $0.10 |
| Standard or custom voice action | 30 | 24 | $0.15 |
| Starter or basic prompt | 2 | Not listed | $0.01 |
| Standard prompt | 4 | Not listed | $0.02 |
| Advanced prompt | 16 | Not listed | $0.08 |
Salesforce began metering advanced prompts under the current model on July 21, 2026. Contract terms and eligible products can differ, so check the Usage Details table on your Order Form before applying these values to a purchase decision.
Speech Foundations rates in dollars
| Speech usage | Unit | Credits | List price per unit |
|---|---|---|---|
| Speech to text | Per hour of transcription | 150 | $0.75 |
| Text to speech | Per 1 million characters | 6,000 | $30.00 |
| Translation | Per 1 million characters | 4,000 | $20.00 |
Selected Data 360 base-tier rates
Data 360 uses separate multipliers and production volume tiers. The examples below show the base production tier. Multipliers fall as monthly volume moves through Salesforce's published tiers, and sandbox usage follows separate flat multipliers.
| Data 360 usage | Unit | Base-tier credits | Base-tier list price |
|---|---|---|---|
| Queries | Per 1 million rows processed | 3 | $0.015 |
| Prep | Per 1 million rows processed | 40 | $0.20 |
| Segmentation | Per 1 million rows processed | 50 | $0.25 |
| Unification | Per 1 million rows processed | 75,000 | $375 |
| Streaming pipeline | Per 1 million rows processed | 3,500 | $17.50 |
| Real-time pipeline | Per 1 million combined events, API, and actions | 250,000 | $1,250 |
Worked examples at US list price
$100
1,000 production actions
$75
100 hours transcribed
$375
1 million rows unified
$0.15
10 million rows queried
The range is the point. Agent actions are inexpensive one at a time, but they compound with volume and action count. Some Data 360 operations are fractions of a dollar, while others represent hundreds or thousands of dollars per unit. A useful budget names every meter the workflow can touch.
Run your own production and sandbox action volume through the free Salesforce Flex Credit Calculator.
How to forecast a real Agentforce use case
- Define the business request and the outcome that counts as a successful resolution.
- Map every standard action, custom action, prompt, voice operation, and Data 360 operation the normal path can invoke.
- Model a retry path and a high-usage path. Do not budget from the cleanest demonstration alone.
- Multiply the action map by realistic monthly volume, seasonality, sandbox testing, and expected adoption.
- Reconcile the result with included entitlements, contract pricing, expiration, and overage terms.
- Compare the operating cost with the measurable value of the resolved work, then instrument both consumption and quality after launch.
GAT Solutions helps teams turn this rate-card exercise into an action map, readiness decision, implementation plan, and governed production rollout. See our Agentforce consulting and implementation service.
Salesforce Flex Credits FAQ
What is a Salesforce Flex Credit?
A Flex Credit is Salesforce's prepaid usage unit for metered products. Each usage type has a multiplier that determines how many credits it consumes.
How much does one Salesforce Flex Credit cost?
Salesforce publicly lists Flex Credits at $500 per 100,000 credits in the United States. That equals $0.005 per credit before contracted rates or included entitlements.
How much does a standard Agentforce action cost?
The April 21, 2026 Salesforce rate card assigns 20 credits to a standard production action and 16 credits to a standard sandbox action. At US list price, that is $0.10 in production and $0.08 in a sandbox.
Do Salesforce Flex Credits roll over?
No. Salesforce's rate card states that credits must be used before the Order End Date on the Order Form and that rollover is not permitted.
Do Flex Credits apply in sandbox environments?
Yes. Standard and custom Agentforce actions consume 16 credits in a sandbox. Salesforce also lists separate sandbox multipliers for voice and Data 360 usage.
How should a team forecast Flex Credit usage?
Map the conversations or requests to the actions, prompts, voice, and data operations they can trigger. Model a normal path, a retry path, and a high-usage path, then reconcile the estimate with included entitlements and contracted pricing.
Sources and verification date
Last verified August 5, 2026. Salesforce can change multipliers, entitlements, tiers, and product requirements. Confirm current documentation and your Order Form before purchasing.